GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI

DELHI SUBORDINATE SERVICES SELECTION BOARD
FC-18, INSTITUTIONAL AREA, KARKARDOOMA DELHI-110092

CITIZEN CHARTER
1. Aims and Objectives of the organization:
The Government of NCT of Delhi has set up Delhi Subordinate Services Selection
Board (DSSSB) vide resolution dated 04/10/1996 as an attached office of the Services
Department, Government of NCT of Delhi.
The main objective of the Board is to make recruitments to various posts of
Group -'B' (Non-Gazetted) and Group - 'C' in Government of NCT of Delhi,
MCD, NDMC and Autonomous Bodies under the Government of NCT of Delhi.

2.

Mission/Vision:
(a)

(b)
(c)

3.

The Board continuously endeavours to ensure that the recruitment is
done purely on merit in a very impartial and objective manner on
proper time.
The Board does ensure to recruit the efficient and effective persons
on various jobs of Government of Delhi.
The Board is committed to develop selection and recruitment
procedures that conform to the global standards, and promise
selections by all fair means of the competent, capable, and skilled
individuals for user departments.

Brief history and background for its establishment:
On a careful consideration of the recommendations of the Services
Department, the Government of NCT of Delhi decided to set up a selection Board,
to be known as Delhi Subordinate Services Selection Board (DSSSB) vide
resolution dated 4th October, 1996. The Board commenced its functioning with
effect from July, 1997. Subsequently, the Board was provided with 126
sanctioned posts, created vide letter No.

1. F.3(24)/97/S.III/Vol.- 1./991 dated 27-03-97
2. F.3(24)/97/S.III/VoII/2642 dated 29th October,1998
3. F.3(24)/DSSSB/2008-S-III/1590-95 dated 23-04-2008 4.
F.8(12)/2005/S-III/ DSSSB 1465-70 dated 06-06-2005
5. F.9(12)/2003/CC/Plg./10269 dated 01-12-2006
.
The first advertisement inviting applications for recruitment was issued by

the Board on 21st March 1998.

4. Organization Charts:
The Board is an attached office of the Services Department,
Government of NCT of Delhi and comprises of a Chairman and a Secretary cum - Controller of Examinations with supporting staff. At present, the Board is
provided with 105 personnel. The functions of Board are divided into various
branches which are headed by one Deputy Secretary. Each branch has one
Superintendent along with Head Clerk, UDCs, LDCs, and Peon etc. The
organizational chart of the Board is as
below

5.

Allocation of business:
The allocation of business in D.S.S.S.B. is defined vide resolution of
Services Department, Government of NCT of Delhi dated 4th October 1996.

CHAIRMAN
The Chairman as administrative head of the Board is responsible for:
(i)

Ascertaining from the departments, the number of Group 'B' & 'C'
posts for which recruitment is to be made from time to time.
(ii)
Inviting applications by means of advertisements.
(iii) Scrutinizing applications received in response to the advertisements. (iv)
Selection of candidates either by competitive examinations or
interviews of candidates, or by both.
(v)
Submission to the departments concerned the names of the selected candidates.
(vi) Taking steps to ensure that in making recommendations, the departments will be
able to discharge their obligations in respect of the recruitment of the members
of the Scheduled Castes, Scheduled Tribes and Other Backward Classes.
(vii) Submitting an annual report of the activities of the Board to the Services
Department.
(viii) Maintaining records of selections made by the Board.
(ix) Any other duty or duties, entrusted by the Government from time to time.
The Chairman of the Board exercises the administrative and financial powers of the "Head of
Department"
SECRETARY
The Board has a Secretary, who exercises the powers of the "Head of the Office". The
Secretary is also notified as Controller of Examinations.

MEMBER (AD-HOC)
(i)

(ii)

Assisting the Chairman in conducting examinations and interviews of candidates as
and when necessary. He will sit in the interviews held by the Board as a
Member/Expert or Chairman.
Any other duty or duties to be assigned by the Chairman, who can delegate any
administrative or financial powers exercised by him.

6.

Duties to be performed to achieve the mission:
a)

b)
c)

d)
e)
f)

g)
h)
i)
j)
k)

l)
m)
n)
o)
p)
q)
r)

Compilation of requisitions received from the user departments for various posts in
different departments and local/autonomous bodies and public sector undertakings
under Government of NCT of Delhi.
Implementation of policies and program of the Services Department.
Preparation of advertisement for various posts and sends them for publication
in leading daily newspapers for inviting applications.

Receipt of application forms and issue of acknowledgements slips to the
candidates.
Processing of applications and award of data processing contracts.
Procuring consent from the Centre Superintendents for setting up
examination centres and arrangements of booking of various examinations.
Sanction of advance for conduct of examination.
Sending the Call Letters/Admit Cards to the candidates for interviews/
written examinations to be held for a particular post.
Appointment of Observer - cum - Coordinators, Flying Squads, Liaison
Officers and allied staff to conduct the examination.
Sending copies of instructions for examinations to Centre Superintendents.
Conducting the interview/written examination/skill test depending upon the
nature of posts for which recruitment process is undertaken and making
arrangements for impartial and fair conduct of examination.
Checking of answer sheets of examinations.
Receipt and verification of documents/certificates from shortlisted candidates
with respect to educational qualifications, age, caste etc.
Declaration of results of written examinations/skill test/interview on the
notice board, website of DSSSB as well as in leading newspapers.
Sending the dossiers of recommended candidates to the concerned user
departments.
Cancellation/Revival/Debarment of the candidatures of the candidates.
Court cases pertaining to various examinations filed by candidates.
Redressal of public grievances.

7.

Details of services rendered:
The Board conducts written exams, skill tests and personal interviews
wherever as desired for recruitment and recommends the names of selected
candidates to the user departments.

8.

Citizens interactions:
(i)
Applications are invited from eligible candidates for recruitment to various
posts through advertisements which are published in leading Hindi and
English newspapers.

(ii)

(iii)
(iv)
(v)

Notices to candidate for information about conduct of examination/skill
test/interviews and thereafter the written examination/skill test are
conducted at designated centres as per the schedule.
Declaration of the result in leading newspapers, on website of DSSSB as
well as the notice board.
Board facilitates the applicants/candidates through the Information - cum Facilitation Counter in the office.
The Board also provides information under Delhi Right to Information Act,
2001 and Right to Information Act, 2005.

9.

Postal address of the main office, attached/subordinate office/field
Units etc.:
The Delhi Subordinate Services Selection Board (DSSSB) is situated at FC18, Institutional Area, Karkardooma, Delhi-110092.
However, the Board does not have any attached/subordinate office/field
units.

10.

Working hours both for office and public:
The Board functions on 5 days a week with the timing from 9:30 A.M. to
06:00 P.M. with lunch break of 30 minutes.

11.

Grievance redressal mechanism:
a)
At initial stage, the public grievances are mitigated at the enquiry counter
situated at the office of D.S.S.S.B. and also upon telephone helpline 22370237.
Senior Officers including the Chairman and the Secretary -cum b)
Controller of Examination give public hearings on all working days from
12:00 Noon to 01:00 P.M.
Information is also supplied under Delhi Right to Information Act, 2001 and
c)
Right to Information Act 2005.

Board has its own website on which advertisement related to recruitment such as invitation of
application and results are posted from time to time. The address of website is
www.dsssb.delhigovt.nic.in.