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Table of Contents
Sun Blade™ 1500 Service, Diagnostics, and Troubleshooting Manual
Contents
Tables
Figures
Preface
Start Here
1.1 Diagnostic Tools Available
1.2 About Flowcharts
1.3 How to Use This Manual
Product Description
2.1 Product Overview
2.2 External System Description
2.3 Replaceable Components
2.4 Supported Sun Monitors
Basic Troubleshooting
3.1 Power-On Sequence
3.2 Display and Audio Responses
3.2.1 Displayed Screens
3.2.2 Displayed Messages
3.2.2.1 OpenBoot PROM Messages
3.2.2.2 Solaris Error Messages
3.2.2.3 Other Messages
3.2.3 Audio Responses
3.3 Troubleshooting Commands
3.3.1 iostat Command
3.3.1.1 Options
3.3.1.2 Examples
3.3.2 prtdiag Command
3.3.2.1 Options
3.3.2.2 Examples
3.3.3 prtconf Command
3.3.3.1 Options
3.3.3.2 Examples
3.3.4 netstat Command
3.3.4.1 Options
3.3.4.2 Examples
3.3.5 ping Command
3.3.5.1 Options
3.3.5.2 Examples
3.3.6 ps Command
3.3.6.1 Options
3.3.6.2 Examples
3.3.7 prstat Command
3.3.7.1 Options
3.3.7.2 Examples
Troubleshooting Flowcharts
4.1 Power-On Flowchart
4.2 Start Up Problems
Power Problem
Hard Drive Problem
System Fan Problem
USB Problem
Audio Output Problem
Monitor Problem
Network Problem
Keyboard Problem
Login Problem
Graphical User Interface Problem
Data Access and Running Applications Problem
4.3 Storage Problems
Optical Drive Problem
PCI Card Problem
IEEE 1394 Problem
Smart Card Reader Problem
4.4 Advanced Problems
Motherboard Problem
Memory Problem
NVRAM Problem
Battery Problem
Introduction to Advanced Troubleshooting
5.1 NVRAM
5.2 Obtaining the ok Prompt for Testing
5.3 Diagnostic Tests Summary
5.4 Power-On Self-Test
5.4.1 POST Overview
5.4.2 Configuring POST Output
5.5 OpenBoot PROM
5.5.1 OpenBoot PROM Overview
5.5.2 OpenBoot Diagnostics
5.6 SunVTS Software
5.6.1 SunVTS Overview
5.6.2 SunVTS Requirements
5.6.3 SunVTS Documentation
5.7 Sun Install Check
5.7.1 Sun Install Check Overview
5.7.2 Downloading Sun Install Check
NVRAM
6.1 Changing NVRAM Configuration Parameter Values
6.1.1 Displaying and Changing Parameter Values
6.1.2 Configuration Parameter Default Values
6.2 Setting NVRAM Security Mode
6.3 eeprom Command
6.4 Key Commands
6.4.1 Stop-A Command
6.4.2 Stop-N Equivalent Command Procedure
6.4.2.1 Resetting the NVRAM Temporarily
6.4.2.2 Resetting the NVRAM Permanently
6.4.2.3 Workstation Power Cycling
Power-On Self-Test
7.1 The post Command
7.1.1 Diagnostic Levels
7.1.2 Output Verbosity
7.2 Setting Up for POST
7.2.1 Verify the Baud Rate
7.2.2 Disable Diagnostics and Auto Boot
7.2.3 Obtain the ok Prompt
7.2.4 Configure an External Display Device
7.2.4.1 Serial Terminal
7.2.4.2 Second System
7.2.4.3 Make a TIP Connection
7.2.5 Run POST
7.3 POST Output
7.3.1 post min min
7.3.2 post min normal
7.3.3 post min max
7.3.4 post max min
7.3.5 post max normal
7.3.6 post max max
7.4 Analyzing POST Results
7.4.1 Error Messages
7.4.2 Warning Messages
7.4.3 Info Messages
OpenBoot PROM
8.1 OpenBoot PROM Utilities
8.1.1 show-devs Utility
8.1.2 watch-net Utility
8.1.3 probe-ide Utility
8.1.4 banner Utility
8.1.5 watch-clock Utility
8.1.6 date Utility
8.1.7 .version Utility
8.2 OpenBoot Diagnostics
8.2.1 Starting OpenBoot Diagnostics
8.2.2 obdiag Menu
8.2.3 Configuring OpenBoot Diagnostics
8.2.4 Initiating a Test
8.2.5 Test Output
8.2.6 OpenBoot Diagnostics Tests
8.2.6.1 SUNW,XVR-600@3 Test
8.2.6.2 card-reader@0,40 Test
8.2.6.3 flashprom@2,0 Test
8.2.6.4 i2c@0,320 Test
8.2.6.5 ide@d Test
8.2.6.6 network@2 Test
8.2.6.7 parallel@0,378 Test
8.2.6.8 pmu@6 Test
8.2.6.9 rtc@0,70 Test
8.2.6.10 serial@0,2e8 Test
8.2.6.11 serial@0,3f8 Test
8.2.6.12 sound@8 Test
8.2.6.13 usb@a Test
8.2.6.14 usb@b Test
SunVTS
9.1 Installing SunVTS
9.2 Exercising System Components Using SunVTS Software
9.2.1 Connection Mode
9.2.2 Connection Mode Component Testing
9.2.3 Functional Mode
9.2.4 Functional Mode Component Testing
9.3 Further SunVTS Testing
Preparing to Replace Components
10.1 Safety Information
10.1.1 Safety Precautions
10.1.2 Safety Symbols
10.1.3 Electrostatic Discharge Safety
10.2 Required Tools
10.3 Powering Off the Workstation
10.3.1 Identifying the Power Button
10.3.2 Powering Off Methods
10.3.2.1 Shutting Down Gracefully
10.3.2.2 Performing a Forced Shutdown
10.4 Removing the Access Panel
10.5 Removing the Bezel
10.6 Positioning the Chassis
10.7 Finding Your Replacement Procedures
Replacing the Motherboard and Associated Components
11.1 Replacing the DIMMs
11.1.1 Identifying the DIMMs
11.1.2 Removing DIMMs
11.1.3 Installing DIMMs
11.1.4 OpenBoot PROM Memory Message
11.2 Replacing the CPU Fan and Heat Sink Assembly
11.2.1 Identifying the CPU Fan and Heat Sink Assembly
11.2.2 Removing the CPU Fan and Heat Sink Assembly
11.2.3 Installing the CPU Fan and Heat Sink Assembly
11.3 Replacing the Battery
11.3.1 Identifying the Battery
11.3.2 Removing the Battery
11.3.3 Installing the Battery
11.4 Replacing the NVRAM
11.4.1 Identifying the NVRAM
11.4.2 Removing the NVRAM
11.4.3 Installing the NVRAM
11.5 Replacing the PCI Cards
11.5.1 Identifying the PCI Cards
11.5.2 Removing a PCI Card
11.5.3 General PCI Card Guidelines
11.5.4 Special Considerations for Graphics Accelerators
11.5.4.1 Visual Inspection
11.5.4.2 Probe Order
11.5.4.3 Identifying the Default Console Display
11.5.4.4 Changing the Console Display
11.5.4.5 Avoiding Colormap Flash
11.5.5 Installing a PCI Card
11.6 Replacing the Motherboard
11.6.1 Identifying the Motherboard
11.6.2 Removing the Motherboard
11.6.3 Installing the Motherboard
Replacing Storage Devices
12.1 Replacing a Hard Drive
12.1.1 Identifying the Hard Drive
12.1.2 Removing a Hard Drive
12.1.3 Installing the Hard Drive
12.2 Replacing the Optical Drive
12.2.1 Identifying the Optical Drive
12.2.2 Removing the Optical Drive
12.2.3 Installing the Optical Drive
12.3 Replacing the Smart Card Reader
12.3.1 Identifying the Smart Card Reader
12.3.2 Removing the Smart Card Reader
12.3.3 Installing the Smart Card Reader
Replacing Chassis Components
13.1 Replacing the Power Supply
13.1.1 Identifying the Power Supply
13.1.2 Removing the Power Supply
13.1.3 Installing the Power Supply
13.2 Replacing the Front Fan
13.2.1 Identifying the Front Fan
13.2.2 Removing the Front Fan
13.2.3 Installing the Front Fan
13.3 Replacing the Rear Fan
13.3.1 Identifying the Rear Fan
13.3.2 Removing the Rear Fan
13.3.3 Installing the Rear Fan
13.4 Replacing the DIMM Cooling Duct
13.4.1 Identifying the DIMM Cooling Duct
13.4.2 Removing the DIMM Cooling Duct
13.4.3 Installing the DIMM Cooling Duct
13.5 Replacing the Audio USB Board
13.5.1 Identifying the Audio USB Board
13.5.2 Removing the Audio USB Board
13.5.3 Installing the Audio USB Board
13.6 Replacing the Speaker
13.6.1 Identifying the Speaker
13.6.2 Removing the Speaker
13.6.3 Installing the Speaker
13.7 Replacing the PCI Card Support
13.7.1 Identifying the PCI Card Support
13.7.2 Removing the PCI Card Support
13.7.3 Installing the PCI Card Support
13.8 Replacing the Chassis Cross Brace
13.8.1 Identifying the Chassis Cross Brace
13.8.2 Removing the Chassis Cross Brace
13.8.3 Installing the Chassis Cross Brace
13.9 Replacing the Drive Rails
13.9.1 Identifying the Drive Rails
13.9.2 Removing the Drive Rails
13.9.3 Installing the Drive Rails
Replacing Internal Cables
14.1 Replacing the Smart Card Reader Cable
14.1.1 Identifying the Smart Card Reader Cable
14.1.2 Removing the Smart Card Reader Cable
14.1.3 Installing the Smart Card Reader Cable
14.2 Replacing the Optical Drive Interface Cable
14.2.1 Identifying the Optical Drive Interface Cable
14.2.2 Removing the Optical Drive Interface Cable
14.2.3 Installing the Optical Drive Interface Cable
14.3 Replacing the Hard Drive Interface Cable
14.3.1 Identifying the Hard Drive Interface Cable
14.3.2 Removing the Hard Drive Interface Cable
14.3.3 Installing the Hard Drive Interface Cable
14.4 Replacing the IDE Power Cable
14.4.1 Identifying the IDE Power Cable
14.4.2 Removing the IDE Power Cable
14.4.3 Installing the IDE Power Cable
14.5 Replacing the Power Switch Assembly
14.5.1 Identifying the Power Switch Assembly
14.5.2 Removing the Power Switch Assembly
14.5.3 Installing the Power Switch Assembly
14.6 Replacing the Audio USB Board Cables
14.6.1 Identifying the Audio USB Board Cables
14.6.2 Removing the Audio USB Board Cables
14.6.3 Installing the Audio USB Board Cables
Finishing Component Replacement
15.1 Repositioning the Chassis
15.2 Installing the Bezel
15.3 Installing the Access Panel
15.4 Powering On the Workstation
15.4.1 Reconnecting Power and External Peripherals
15.4.2 Choosing the Boot Mode
15.5 Verifying an Installation
Customizing Your System
16.1 Optional PCI Cards
16.2 Internal Component Upgrades
16.3 External Peripherals
Product Specifications
A.1 Physical Specifications
A.2 Electrical Specifications
A.3 Acoustic Specifications
A.4 Environmental Requirements
A.5 Shock and Vibration Specifications
Signal Descriptions
B.1 External Connectors
B.1.1 Audio Jacks
B.1.2 IEEE 1394 Ports
B.1.3 Parallel Port
B.1.4 Serial Ports
B.1.5 Twisted-Pair Ethernet Port
B.1.6 USB Ports
B.1.7 Video Ports
B.2 Internal Connectors
B.2.1 Fan Connectors
B.2.2 Front Audio Connector
B.2.3 Front USB Connector
B.2.4 IDE Interface Connectors
B.2.5 IDE Power Connector
B.2.6 Power Supply Connectors
B.2.6.1 PS0 Information
B.2.6.2 PS1 Information
B.2.6.3 PS2 Information
B.2.7 Power Switch Connector
B.2.8 Smart Card Reader Connector
B.2.9 Speaker Connector
Functional Description
C.1 Hardware Architecture
C.1.1 Component Overview
C.1.1.1 CPU
C.1.1.2 I/O Bridge Chip
C.1.1.3 I/O Subsystem
C.1.1.4 Gigabit Ethernet
C.1.2 System Block Diagram
C.1.3 Enclosure
C.2 Motherboard
C.2.1 Motherboard Block Diagram
C.2.2 Motherboard Layout Diagram
C.2.3 Motherboard Jumpers
C.3 CPU and Memory
C.3.1 CPU Description
C.3.2 Caches
C.3.2.1 L1 Data Cache
C.3.2.2 L1 Instruction Cache
C.3.2.3 L1 Prefetch Cache
C.3.2.4 L2 Data Cache
C.3.2.5 L2 Write Cache
C.3.3 Memory Controller
C.3.4 Memory Block Diagram
C.3.5 DIMM Configurations
C.3.6 Memory Interleaving
C.3.6.1 Bank Interleaving
C.3.6.2 Rank Interleaving
C.3.6.3 DIMM Interleaving
C.3.6.4 XOR Interleaving
C.4 Internal Interfaces and ASICs
C.4.1 JBus Information
C.4.2 JIO Information
C.4.2.1 Key Features
C.4.2.2 JIO Block Diagram
C.4.3 PCI Bus Information
C.4.3.1 PCI-A Leaf
C.4.3.2 PCI-B Leaf
C.4.3.3 PCI I/O Cache
C.4.3.4 PCI-ISA Bridge
C.4.3.5 PCI Configuration and I/O Space
C.4.4 M1535D+
C.4.5 BCM5793
C.4.5.1 Key Features
C.4.5.2 BCM5793 Block Diagram
C.4.6 Other Buses
C.5 Graphics Accelerators
C.5.1 Sun XVR-600
C.5.1.1 Additional Features
C.5.1.2 Screen Resolutions and Video Formats
C.5.2 Sun XVR-100
C.5.3 Sun XVR-1200
C.5.3.1 Additional Features
C.5.3.2 Screen Resolutions and Video Formats
C.6 System Clocks and Interrupts
C.6.1 Clock Generation
C.6.2 Interrupt Map
C.7 External Interfaces
C.7.1 ATA 100
C.7.2 Smart Card Reader
C.7.3 USB
C.7.4 Audio
C.7.5 PCI Slots
C.7.6 IEEE 1394/USB 2 Combination Card
C.7.7 Ethernet
C.7.8 Parallel
C.7.9 Serial
C.7.9.1 Configuring for an Alternate BREAK Key Sequence on the Server
C.7.9.2 Filtering the TIP Connection Through a Network Terminal Concentrator
C.7.9.3 Disabling the Keyboard Abort on the Server
C.7.9.4 Disabling the TIP Connection on the Server
C.7.9.5 Permanently Disabling the Keyboard Abort or Configuring an Alternate BREAK Key Sequence on the Server
C.8 System Thermal Management
C.8.1 Cooling Fan Control
C.9 System Power Management
C.9.1 Energy Star
C.9.2 Power Budget
C.9.3 Peripheral Power Supply
Power Management
D.1 Power Management Overview
D.2 Enabling Power Management
D.2.1 Scenarios for the Example Configuration
D.2.2 Activating the Workstation From Low-Power Mode
D.3 Disabling Power Management
D.3.1 Disabling Hard Drive Power Management
D.3.2 Disabling All System Power Management
Glossary
Index